Standard delivery takes 5–16 business days for skincare tools and accessories, depending on your location. Liquid and cream products (like lip gloss, face serum, or lip scrub) take a bit longer — typically 10–25 business days, since they ship via slower, liquid-safe methods. Orders ship from our partner warehouses within 1–2 business days, and every order is tracked all the way to your door. The product page shows a live delivery estimate for each item.

Yes — every order ships with tracking. You receive a tracking link by email as soon as your order is on its way, and you can also check order status anytime from your account.

Your order ships from our international warehouse partners rather than a local Norwegian warehouse — typical delivery to Norway is 5–16 business days once your order is on its way (a bit longer for liquid/cream products, see the delivery estimate on the product page). Because our order values are low, Norwegian customers are very rarely charged a customs clearance fee on delivery, and we don't expect you to be. We can't rule it out 100%, since that decision sits with the carrier, not with us — but if it ever happens to you, email us at hei@bybriskeby.no and we'll make it right.

As a customer in Norway or the EU/EEA you have a statutory 14-day right of withdrawal: you can cancel your purchase for any reason within 14 days of delivery. Email us at hei@bybriskeby.no within that window (or start your request on our Returns & Claims page), then choose whichever suits you: keep the item and get 50% refunded instantly with nothing to send back, or send the item back and get a full refund. Both options are entirely valid — the choice is yours.

If you choose the instant 50% refund, there's nothing to ship back. If you choose a full refund, return shipping is a flat 100 NOK (or the equivalent in your local currency), which you arrange and cover yourself — unless the item is faulty or we sent the wrong product, in which case the return costs nothing.

For hygiene reasons, products with a hygiene seal (such as lip gloss and under-eye patches) cannot be returned once the seal is opened. Everything else follows the normal 14-day right of withdrawal.

We process refunds as soon as the returned item reaches us, and your bank typically makes the money available within a few business days after that.

Contact us at hei@bybriskeby.no within 14 days of delivery with a photo of the damage, and choose whichever suits you: keep the item and get 80% refunded instantly with nothing to send back, or send it back at no shipping cost to you for a full refund or replacement, your choice.

Sorry about that! Email us a photo of what you received and we will send the correct item or refund you in full — no return shipping needed.

If a product does not work as expected, you are covered by statutory Norwegian/EU consumer protection beyond the 14-day window. Write to us with a short description and a photo or video, and a human will sort it out within 24 hours.

Yes. We curate every product ourselves and only list items with documented customer satisfaction. Each product page includes usage instructions and care information.

Every product page describes what the product does and which skin types it suits. Unsure? Email hei@bybriskeby.no — a real person answers within 24 hours, in Norwegian or English.

We accept all major credit cards, Apple Pay and Google Pay. All transactions are encrypted and secure.

No — you can check out as a guest. Creating an account lets you track orders, save your details and collect membership benefits.

No — gift cards are delivered by email, never expire, work on any product in the store and can be combined with discount codes at checkout.

Email hei@bybriskeby.no — a human answers within 24 hours, in Norwegian or English.