Returns & Exchanges

ByBriskeby ritual, handled with care

We'll make this right for you

Not every ritual is a perfect fit — and that is alright. Tell us what happened and we'll take it from here.

This isn't a generic contact form. It goes straight to the small team that reviews every return and claim by hand — so tell us the details once, and we'll do the rest.

Start a return, exchange, or claim

Fill in the details below and we'll confirm next steps by email, usually within 1–2 business days.

✓ Thank you — your request has been sent. We'll reply to your email shortly with next steps.
📷 Have a photo of the item or the damage? This form can't accept image attachments directly — the fastest way to get it to us is to email it straight to hei@bybriskeby.no with your order number in the subject line. We'll match it to your request.

How it works

  1. Send us your order number and a short description within 14 days of delivery — using the form above, or by emailing hei@bybriskeby.no directly.
  2. We'll confirm the details with you and let you know where to send it, if a physical return is needed.
  3. Pack the item back up unused and in its original packaging, and send it our way.
  4. Once it arrives, we'll process your refund or exchange — usually within a few business days.

What we need from you

Items should be unused, unopened, and in their original packaging. For hygiene reasons, lip gloss and under-eye patches cannot be returned once the seal has been broken — everything else is covered by the standard 14-day right, whether sealed or not.

Return shipping costs are on you, unless the item arrived damaged, defective, or wrong. In that case, tell us within 14 days (a photo helps) and we will cover it — no return needed.

For the full legal details of your statutory right of withdrawal, see our Refund Policy.

— The ByBriskeby team