Refund policy

Right of Withdrawal (14-Day Cooling-Off Period)

If you are a consumer in Norway or the EU/EEA, you have the right to cancel your order within 14 days of receiving your item(s), for any reason, without giving justification (this is a statutory right under the Norwegian Right of Withdrawal Act and the EU Consumer Rights Directive and cannot be waived).

To use this right, contact us at hei@bybriskeby.no within 14 days of delivery, or start your request through our Returns & Claims page. You then have two options:

  • Option A — Keep the item, get 50% back instantly. Because our products ship from overseas, sending an item back to us usually costs more than the item itself, and takes weeks. So for change-of-mind returns, we offer to refund 50% of the item price right away, with nothing to send back. This is entirely optional and is offered in addition to, never instead of, your full legal right below.
  • Option B — Full refund, in exchange for sending the item back. If you'd rather return the item and get a full refund, that's your right and we'll honor it. Send it to our return address: ByBriskeby Returns, Industrigata 55, 0357 Oslo, Norway. Return shipping is a flat 100 NOK (shown converted to your local currency when you submit your return request), which you arrange and cover yourself unless the item is faulty. Once we receive the item back in its original, unused condition, we will refund the full purchase price (excluding the original shipping cost and the return shipping fee) within 14 days.

Exception — hygiene-sealed products: lip gloss and under-eye patches cannot be returned once the hygiene seal has been opened or broken, in line with the hygiene-goods exemption under Norwegian and EU consumer protection law. Unopened, sealed items remain fully covered by the options above.

Damaged, Defective, or Wrong Items

If your order arrives damaged, defective, or incorrect, contact us with a photo within 14 days of delivery through our Returns & Claims page. You'll have two options:

  • Option A — Keep the item, get 80% back instantly. No need to send anything back — we refund 80% of the item price right away. This is a fast, convenient alternative we're happy to offer since the remaining 20% roughly covers what return shipping would otherwise cost us anyway.
  • Option B — Send it back, get a full refund or replacement (your statutory right). If you'd rather send the item back, that's fully your right and we'll honor it — send it to ByBriskeby Returns, Industrigata 55, 0357 Oslo, Norway, no return shipping cost to you for a confirmed defect, and once we receive it we'll issue a full refund or send a replacement, your choice.

Package Never Arrived

If tracking shows no movement and your order hasn't arrived within 21-30 days of placing it, contact us — we'll investigate with our fulfillment partner and either arrange a reshipment or a full refund. We ask for this waiting period because our fulfillment partner ships from overseas, and their own lost-package process cannot be opened before then; we do not make you wait for that longer window before we act on our own.

Delayed Delivery

Shipping times are estimates, and international shipping can occasionally run behind schedule. If your order is significantly delayed beyond the estimate shown at checkout, contact us — we're happy to offer a goodwill gesture (such as a discount code or free shipping on your next order) while your order is on its way.

Approved refunds are issued to your original payment method within 5–10 business days.